Faq

SHIPPING

When will my order be processed?

Orders are processed within 1–4 business days.

When will I receive my order?

Delivery timelines begin once your order has been dispatched and vary depending on your location.

Is there a shipping fee?

We offer complimentary shipping on all domestic orders within India.

International shipping is charged at a flat rate of ₹3,500 per order and free shipping over ₹45,000. Customs duties or import taxes, where applicable, are the responsibility of the customer

How can I track my order?

You'll receive tracking details via email once your order has been dispatched.

What if I entered the wrong shipping address or need to update my order?

Please contact hello@studiopicante.in as soon as possible.

If production or dispatch hasn't begun, our team will do their best to assist you.

RETURNS

What is your return policy?

Returns and exchanges must be requested within 14 days of delivery.

Approved returns are issued as store credit only.

How do I request a return or exchange?

To request a return or exchange, please email hello@studiopicante.in within 14 days of receiving your order.

Our team will review your request and guide you through the next steps.

When will my return be processed?

Returns are processed within 3–5 business days after reaching our Mumbai Studio.

You'll receive an email once your return has been completed.

When will I receive my store credit?

Store credit is issued via email once your return has been approved.

It remains valid for 12 months.

Can I exchange an item?

Yes. Eligible items can be exchanged once, subject to availability.

Can I return or exchange a sale item?

No. Sale items cannot be returned or exchanged.

ORDERS

How can I use my store credit? 

Store credit is issued via email as a Shopify Gift Card.

At checkout, simply select Use Shopify Gift Card under payment methods and enter your gift card code to redeem it against your purchase.

3. Choose your delivery method and click 'Proceed to Pay.' 

4. Under payment methods, select 'Use Shopify Gift Card'.

Can I update the contents of my order?

If your order hasn't entered production or been dispatched, please contact hello@studiopicante.in as soon as possible.

Our team will do their best to accommodate your request.

PRODUCTS

What size am I?

A detailed size guide is available on every product page.

If you'd like additional sizing advice, please contact hello@studiopicante.in.

How do I care for my garment?

Please refer to the care label attached to your garment to help preserve the quality and longevity of your Studio Picante piece.

Dry Clean Only — Garments with this care label should be professionally dry cleaned.

Hand Wash — Wash gently by hand. Do not wring or twist. Reshape the garment and lay flat to air dry.

Wash Cold — Machine wash on a gentle cycle using cold water, then lay flat to air dry.

Need more help?

If you have any questions about your order, shipping, returns or sizing, we're always happy to help.

hello@studiopicante.in